Request It Online is a comprehensive project tracking solution that offers companies an online system to enter projects, tasks and requests, monitor job status, and better manage workflow. Administrators, Project Managers, and Employees can all benefit from increased productivity and communication with Request It Online.
Features
A key feature of Request It Online is that it is completely web based. Users and clients can add an unlimited number of new tasks, projects, and requests through a simple web based interface accessible from any computer in the world. When logged in, Request IT users can see the specific list of requests assigned to them at a glance, and can tell which projects have priority over others. By clicking on a specific task, project, or request, users can see more detailed information about the scope of the work, estimated time frames or deadlines, update the request with the latest information, and even change the status of requests when finished.
Request It Online administrators can view all open projects and requests that have been entered and assigned to any employee, as well as view individual employee lists. They can also view requests that are in the billing phase, and every request that has been completed in the past. A great tool that has been included is the review phase, where employees can set requests to be reviewed by managers before having them set to billing or done. Throughout the request lifecycle, administrators can monitor status, and modify the priority as needed. This information can help company management better utilize employee time and help get projects completed on schedule.
Employee and Administrator Views
Advantages
Keeping track of projects is important to every company, and Request It Online allows for a wealth of information about tasks and projects to be sorted by a number of different criteria to aid in organizing the information.
Request It Online also stores customer information on who placed the request, what company it was from, as well as email addresses for easy communication with them. Having the ability to quickly retrieve information on who it was that entered requests at a later time can help in monitoring overall progress on larger projects.
Growing companies in search of a project tracking system for numerous employees and clients, as well as a system that will help streamline workflow throughout the company, should contact VisionFriendly.com for a detailed demonstration of Request It Online.
Technical Details
Request It Online software consists of Visual Basic / Active Server Pages (VB/ASP) scripts running on Windows 2003 servers.
Customer information and request details are stored in an SQL database, a scalable, cost-effective solution for small- to medium-sized databases. |
