Pet Peeves
It seems we are still in a period when good (and bad) design keeps getting in the way of finding information on-line. We're surprised how little we have evolved in terms of simple ease of navigation. In some cases, a little digging actually can lead to useful information, but in other cases, you can be pulling your hair out over finding the simplest piece of information.

Buried Information:
Sometimes, all you want to find is a company's phone number and address. This simple thing, for some reason, can be the most difficult piece of data to find.

We strongly feel that the main business phone and address information should have a link available on every page. Phone number and address information should NOT be cluttering up every page with the same repeated information over and over again, but rather each page should have a link to such valuable information..

And here's one axiom that never fails: The bigger the company, the harder it is to find a phone number.

No Contact Information:
In a related matter, many sites do have a link to reach a "contact" page, but more often than not, the page includes only a Web form to fill out and would require someone to answer and get back to you. This is a no-no.

If you want a simple thing like how to contact the company, you want it now, not later, when some customer service rep has the time to get back to you.

What's your pet peeve?

Contact us at: info@VisionFriendly.com