VisionFriendly.com, a Naperville, IL Web Engineering Company is seeking a full time, high-energy help desk technician with excellent people skills and a compassionate nature. An ideal skillset would include experience setting up and supporting email clients, especially Outlook, experience managing web domains, and experience with all aspects of DNS.

JOB DESCRIPTION:

• Answer/respond to incoming requests and resolve customer problems via the telephone and email
• Interact with customers and co-workers to troubleshoot, diagnose and resolve technical problems
• Support feature, functionality, and usage of Email Clients including mobile devices
• Manage and configure DNS records, especially A, CNAME, MX, and TXT records
• Manage all aspects of domain name transfers and new domain name setups
• Support the process of moving a customer’s email accounts from one provider to another
• Provide level 1 technical support

HELP DESK SKILLS:

• Strong knowledge of email services including POP3, IMAP, and SMTP
• Strong knowledge of DNS related to websites and email
• Technical aptitude with strong PC literacy skills
• Experience with hardware/networking is a plus
• Strong customer service skills
• Attention to detail

HOW TO APPLY:

Qualified applicants may forward their resumes to [email protected] or call 630-553-0000.