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Help Desk Technician | Employment Opportunities – VisionFriendly.com

Help Desk Technician

VisionFriendly.com, a Naperville, IL Web Engineering Company is seeking a full time, high-energy help desk technician with excellent people skills and a compassionate nature. An ideal skillset would include experience setting up and supporting email clients, especially Outlook, experience managing web domains, and experience with all aspects of DNS.

  • Answer/respond to incoming requests and resolve customer problems via the telephone and email
  • Interact with customers and co-workers to troubleshoot, diagnose and resolve technical problems
  • Support feature, functionality, and usage of Email Clients including mobile devices
  • Manage and configure DNS records, especially A, CNAME, MX, and TXT records
  • Manage all aspects of domain name transfers and new domain name setups
  • Support the process of moving a customer’s email accounts from one provider to another
  • Provide level 1 technical support
  • Strong knowledge of email services including POP3, IMAP, and SMTP
  • Strong knowledge of DNS related to websites and email
  • Technical aptitude with strong PC literacy skills
  • Experience with hardware/networking is a plus
  • Strong customer service skills
  • Attention to detail

Qualified applicants may forward their resumes to [email protected] or call 630-553-0000.

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Join the Visionfriendly.com team

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